How do I request my Annual Activity Report or Win/Loss report for the prior year?

Annual Activity reports or Win/Loss statements for the prior year can be requested two ways. We do not provide Annual Activity Reports for the current year.

  1. Visit the žžƵ Gold Rewards desk in the casino between 8am and 11pm and fill out an Annual Activity (win/loss) request form and one will be processed for you.
  2. View your player rewards account and request an Annual Activity (win/loss) request statement through the MyRewards portal on If you do not have a MyRewards account you will need to create one. Once you have created the account you will have access to your player rewards account and you will be able to request an Annual Activity report (win/loss) for the last 3 years. The report will be sent via email.
  3. Download the form here and follow the instructions.

Where can I find a W-2G tax request form?

The W-2G form is a Federal tax form provided to taxable winners of slots, tables, and racing at the time of the win. If you lost or misplaced your form, you may complete a W-2G request form at žžƵ Gold Rewards on žžƵ Level 2 between the hours of 8am and 3pm, seven days a week. If you are not able to make it to žžƵ, you may print the W-2G request form here. The form will need to be notarized and mailed back to žžƵ. Once we have received the completed form, the report will be mailed out to you.

Where can I find my 1099-misc form for taxes?

The 1099-misc form is a Federal form that you will receive in the mail if you had tracked aggregated promotional wins of $600 or more in a calendar year. The 1099-misc form is mailed each year by the last day of January. If you did not receive or lost your form, you may request a reprinted form at žžƵ Gold Rewards on žžƵ Level 2 between the hours of 8am and 3pm, seven days a week. If you are not able to make it to žžƵ, please contact the žžƵ Gaming Revenue office at (515) 967-1370. 

What are žžƵ hours of operation?

žžƵ žžƵ and Hotel are open 24 hours, 7 days a week. Our racetrack is open between May and September during the racing season.

Does žžƵ have an admission fee?

Admission is free to the žžƵ žžƵ, Hotel and all of our live horse racing events with both indoor and outdoor seating.

Is there a charge for parking at žžƵ?

Parking is free and plentiful. Parking includes many handicap spaces as well. Super Hero parking is available for active and reserved duty military, veterans, EMS personnel, law enforcement and firefighters. Two 16kW Tesla charging stations and one universal electric vehicle charging station are available to our guests free of charge. There is a specific parking lot for semi-trucks.

Does žžƵ offer valet services?

Yes. You may valet your vehicle at the main casino entrance. Hours of operation are 7 days a week from 10am - midnight.

Can I bring my child to žžƵ?

Children under 18 are welcome if accompanied by an adult on the track apron, in any of our restaurants, and on Level 1. However Champions, located on level 4, has some restrictions – children under 18 are only allowed one hour prior to live racing and 30 minutes after live racing concludes. Children and adults under the age of 21 are not allowed to access the casino floor, located on Level 2.

When does live horse racing season begin at žžƵ?

The live horse racing season at žžƵ will begin on May 10, 2024 and will run through September 28, 2024.

What days do the horses race at žžƵ?

Fridays & Saturdays post time will be at 6PM, Sundays & Mondays, post time will be at 4PM.

Are chairs, umbrellas, and/or coolers allowed at the races or events?

žžƵ allows chairs during special events, but coolers and umbrellas are not permitted at any time. Chairs are subject to search before being granted admittance.  

Are tables available for reservation during live racing events at žžƵ?

Tables at Champions, on Level 4, are at a first come, first serve basis.

Where do I buy a race program?

Racing programs are available for sale at the Gift Shop, Hotel, Hops Lounge inside the track apron doors, the Track Apron food concessions, and at the Racing Center on the 4th floor.

What is the žžƵ Camera Policy?

Cell phone cameras are allowed for leisure use in outdoor venues only. No personal cameras are allowed. Pictures acquired in outdoor venues may not be sold, duplicated, or distributed.

What is the smoking policy at žžƵ?

Smoking is allowed in designated area only on žžƵ Level 2.

Does žžƵ offer a rewards program?

Yes, žžƵ Gold Rewards is our completely free member rewards program. To sign up, simply stop by žžƵ Gold Rewards, on level 2, with a valid photo ID, phone number, and email address to get registered and start earning today. Click here for more information on the program and its benefits.

What dining options does žžƵ offer?

In addition to our award-winning restaurant: AJ’s Steakhouse, we also offer healthy bites, quick snacks, and coffee stands that proudly serve Starbucks Coffee. For menus, hours, and more information on our dining options, click here.

Does žžƵ offer check cashing services?

Guests can cash a personal check at any cashier window, at no charge. In order to cash a check, guests need to present a valid photo ID, create an account with Global Payments, and agree to a credit check.

Where can I bet on sports at žžƵ?

You can place bets on sporting events and pro players at Caesars Sportsbook on Level 4 at žžƵ. For more information on the sportsbook hours, please tap here.

Can you place wagers on sports online in Iowa?

Yes! Download the Caesars Sportsbook mobile app and create an account to make your bets. 

  1. Download the Caesars Sportsbook app  
  2. Register your account and use promo code PM1000
  3. Fund account with PayPal, your personal bank account, or with a ticket writer on Level 4
  4. Wager on all the sports action, anytime anywhere in Iowa 

Where do I find information on revoking my voluntary self-exclusion?

Any persons with statewide self-exclusion questions should contact the Iowa Racing and Gaming Commission. For more information and to download the statewide self-exclusion form, visit  or call Michael Poundstone’s at 515.725.8160.

For questions pertaining to žžƵ’ self-exclusion list, contact Samantha Kane-Tibbitts, Assistant Chief of Security at žžƵ, at 515.967.1342 or  

To download the žžƵ’ application to rescind one’s property specific self-exclusion form, click here.

Property Map